FAQ

Frequently Asked Questions

Everything IT admins, CISOs, and Atlassian teams need to know about SKYEWORX, from backup mechanics to billing and security.

General

Overview questions about SKYEWORX, who it's for, and how it fits into your Atlassian environment.

Backup & Restore

How SKYEWORX captures and recovers your Jira and Confluence data.

Security & Compliance

Encryption, data residency, access control, and audit: the detail a security review needs.

Pricing & Billing

How plans, billing, and BYO storage costs work.

Technical & Setup

Installation, permissions, and the parts of the platform built for engineers.

MSP Partners

The partner program for Managed Service Providers reselling SKYEWORX.

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Frequently Asked Questions

General

What is SKYEWORX?

Who is SKYEWORX designed for?

Why do I need SKYEWORX if Atlassian already backs up my data?

Which Atlassian products does SKYEWORX support?

Is SKYEWORX listed on the Atlassian Marketplace?

How long does it take to get set up?

Backup & Restore

How often does SKYEWORX back up my data?

What data does SKYEWORX back up from Jira?

What data does SKYEWORX back up from Confluence?

How does granular restoration work?

Can I restore a full Jira project or Confluence space?

How long is backup data retained?

What happens if a restore fails?

Security & Compliance

How is my data encrypted?

Where is my data stored?

Is SKYEWORX ISO certified?

Can SKYEWORX staff access my backup data?

What is Role-Based Access Control (RBAC)?

Does SKYEWORX provide audit logs?

Can I provide SKYEWORX security documentation to my compliance board?

Pricing & Billing

How is SKYEWORX pricing structured?

Does SKYEWORX count inactive or deactivated users?

Are there any setup or implementation fees?

How does BYO AWS S3 storage pricing work?

Is there a free trial?

Can I switch from Professional to Enterprise mid-contract?

Technical & Setup

How do I install SKYEWORX?

What permissions does SKYEWORX require from Atlassian?

How do I configure BYO AWS S3 storage?

Does SKYEWORX offer an API?

Will SKYEWORX affect the performance of my Jira or Confluence instance?

MSP Partners

What is the SKYEWORX MSP Partner Program?

Can I manage multiple client environments from one dashboard?

How does pricing work for MSP partners?

Can partners use BYO AWS storage for client backups?

What enablement materials do MSP partners receive?

How do I apply to become a SKYEWORX MSP partner?

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