SKYEWORX BACKUPS FOR JSM

Reliable Backup and Recovery for Jira Service Management

Jira Service Management (JSM) stores critical customer service and internal support data. Any data loss disrupts workflows, impacts SLAs, and compromises compliance. SKYEWORX ensures total protection and rapid recovery for your service desk environment. 
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WHY SKYEWORX FOR JSM?

Enterprise-Grade Protection, Zero Complexity

SKYEWORX simplifies JSM backups with industry-leading security, automation, and a deployment model that prioritizes your data sovereignty. Trust SKYEWORX for peace of mind and seamless data continuity within your own secure cloud tenant.

Purpose-Built for Atlassian Cloud

An AWS-native appliance engineered specifically for the complexities of Jira Service Management. Our deep API integration ensures 100% environment integrity without third-party middleware.

Centralized Insights Native API Support AWS Marketplace Verified Clean-State Restoration
100%
environment integrity without third-party middleware

FEATURES

Why Choose SKYEWORX for JSM Backups

Solution Overview & Use Cases | SKYEWORX

Automated Backups

Set your configuration once and let SKYEWORX run automatically in the background. Protect tickets, issues, epics, and workflows without manual intervention.

  • 6, 12, or 24-hour schedules
  • Issues, custom fields & attachments
  • Fully automated AWS-native workflows
Backup Schedule
Frequency
Every 6, 12, or 24 hours
Issues
Fully automated
Custom Fields
Fully automated
Attachments
Fully automated
Workflow
AWS-native · Zero manual steps
All backups running on schedule
Recovery Console
Recommended
Granular Issue Restore
Select individual issues & tickets  ·  Point-in-time recovery
Full Project Restore
Complete environment rollback  ·  Clean-State restoration
Epic & Workflow Recovery
Restore entire epics or workflows  ·  Minimal downtime
Clean-State restoration active

Instant Data Recovery

Restore critical service data quickly with minimal downtime to maintain your internal and external SLAs. Our "Clean-State" restore ensures your environment matches your backup perfectly.

  • Rapid restore, minimal downtime
  • Point-in-time recovery options
  • Granular issue and ticket recovery

Enterprise Data Security

Benefit from end-to-end encryption and a "Bring Your Own Storage" (BYOS) architecture that ensures your backup data remains isolated within your own AWS account.

  • End-to-end encryption protection
  • Identity-verified access control
  • Sovereign storage in your S3 buckets
Security Status
Encryption
AES-256 + TLS 1.2+
Access Control
Identity-verified RBAC
Storage
Your AWS S3 bucket (BYOS)
Isolation
Physical & logical separation
Compliance
GDPR · HIPAA · ISO ready
Backup schedule configured

HOW IT WORKS?

How SKYEWORX Protects Your JSM Data

Steps Section

Connect

Log in via your Azure email and securely authorize SKYEWORX to connect to your Jira, JSM, and Confluence sites.

Configure

Set your ideal active backup frequencies (e.g., every 6 or 12 hours) and define your compliance-friendly retention policies.

Secure

Relax as automated backups run silently in the background, capturing every issue, comment, and attachment without impacting performance.

Restore

Navigate your Backup Insights dashboard to perform full site recoveries or execute granular, issue-level restores in seconds.

Protect your Data

Comprehensive Protection for Your JSM Environment

SKYEWORX protects every part of your Jira environment.

Security Section

End-to-End Encryption

All data encrypted during transfer and at rest for maximum protection.

Secure Cloud Infrastructure

Enterprise-grade cloud infrastructure for high availability and security.

Continuous Monitoring

24/7 monitoring with automated threat detection and response.

Controlled Access

Advanced access controls ensure only authorized users manage backup data.